Service Terms and Conditions

Applicable taxes will be charged as required
All charges are in US dollar/equivalents
All rates are subject to change without notice

Passenger requested stops off-route during a flat rate trip will be charged a minimum of $30 beyond that will be charged at the normal Arace Transportation rate. We must be given advance notice of intended off-route stops to prevent scheduling conflicts

Passenger requested stops on route will be charged a minimum of $30 per stop. We request advance notice of any intended additional stops to prevent scheduling conflicts

One half hour travel time is billed on all hourly services not flat rate trips

Time based charges will be billed in 1/2 hour intervals with a three hour minimum

CANCELLATIONS AND NO SHOW CHARGES
Sedans and vans must be canceled at least 48-hours prior to scheduled pick up time

Meet & Greet services must be canceled at least 48-hours hours prior to our services

No shows and cancellations that do not meet our 48-hour notification time limits will be charged the amount of the fare or service, waiting time, and trip costs which include but are not limited to parking expenses, tolls and our waiting time

No shows will be charged when the passenger/s fail to arrive at the designated location to avoid a no show charge call 877-9-ARACE1

Arace Transportation is not liable for circumstance beyond its control, including but not limited to, traffic delays, weather conditions, construction and breakdowns

Arace Transportation is not responsible for lost or damaged luggage or any items left in our vehicles

Arace Transportation does not provide child safety seats it is the responsibility of the adult/s traveling with the children to provide and install child safety seats in accordance with both state and federal laws

Smoke free vehicles
Arace transportation requires all of our vehicles to remain smoke free at all times. Failure to comply with this policy will result in a $300 charge. Failure to pay will result in an immediate termination of services without any refund

Must be 21 or older to posses alcohol
Alcohol may only be consumed by passengers 21 years old and above. It is unlawful for any minor to carry or consume any alcoholic beverage in vehicles at anytime and this will cause immediate termination of services without any refund

No Drugs Allowed
Illegal activities, lewd acts, rough behavior are not allowed in our vehicles at any time and will result in immediate termination of services without any refund. Charges for damages will also apply

Lost or stolen Items are not the responsibility of Arace Transportation

Deposits
Certain dates and vehicles require deposits with a minimum of $100 to 50% of the total charge, which is applied to the bill for rental of vehicle. Any rentals or services that fall below $100 will be required full payment in advance. No holds on vehicles or services without a deposit. A deposit must be given to make a confirmed reservation. All deposits are non-refundable! No execptions!

Payments & Charges must be made in full prior to event.Valid credit/debit cards & cash. Personal and company checks are accepted however must be received within 10 business days prior to the date of service. No exceptions.

Damage caused by negligence of any passenger will be the liability of the reserving party. All damage will be charged to the client plus a fee for vehicle downtime. Downtime fee will depend on the amount of time vehicle is out of service for repairs but the fee will be no less than $300.

Cleaning fees will be charged to the reserving party if there is any evidence of vomit inside or outside of our vehicle or excessive soiling inside of our vehicles. Cleaning fees are per incident and will range from a minimum of $300

Food consumption is not allowed inside any vehicle unless provided by Arace Transportation, or prior arrangments have have been made at the time of reservation

Prom and all other under aged events
We at Arace Transportation value your teens safety and that of their friends. Arace Transportation is committed to providing safe transportation so that parents can have peace of mind. Arace Transportation has a zero tolerance policy when it comes to alcohol and other illegal substances. If a chauffeur finds any evidence that alcohol, drugs etc is being comsumed at any time during the trip with us, parents, (usually the parent contact established at the time of reservation) will be notified and will also be responsible for the transportation of the minors for the remainder of the evening without any refund. The chauffeur has the option of returning to the point of pick up or terminating service at the nearest safe location following the infraction and the authorities will be notified. We want their night to be enjoyable, yet safe. We hope this policy will add to the peace of mind of the parents. We appreciate your strict adherence to this policy and we encourage you to go over this policy with your teens.

All charges are billed to the client's credit card unless other billing arrangements have been made.

Hourly Service:
One half hour travel time is charged for all hourly services. This will be in addition to the three hour minimum.

Accommodations:
Chauffeur accommodations and meals must be arranged and provided for by the client on trips that require overnight travel.